PRIVACY POLICY EP4

Effective Date: February 1, 2026

Elite Per4mance (“EP4,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, interact with our services, book sessions, attend programs, or communicate with us (including by SMS/text message).

Who We Are?

Elite Per4mance is a baseball and athletic performance training organization offering facility rentals (cages/tunnels/gym), private lessons, evaluations, memberships, camps, and travel team programs.

Information We Collect

We may collect the following categories of information:

Information You Provide

Contact details: name, email address, phone number, parent/guardian name and contact info

Athlete details: athlete name, age, team/position, training goals, and evaluation selections

Booking and purchase info: services purchased, schedules, membership selections, and transaction history

Communications: messages you send us (email, web forms, SMS/texts, calls)

Optional info: photos/videos you submit, preferences, and feedback

Information Collected Automatically

When you use our website, we may collect:

IP address, device type, browser type, pages visited, and basic usage analytics

Cookies and similar technologies (see Section 8)

Payment Information

Payments may be processed by third-party payment providers. We do not store full credit card numbers on our servers. Payment providers may collect billing details to complete transactions.

How We Use Your Information

We use information to:

Provide and improve training services, bookings, programs, and customer support
Confirm registrations, send schedules, reminders, and program details
Communicate with you about services, updates, and policies
Process payments and prevent fraud
Understand website usage and improve marketing performance
Maintain internal records and operational reporting
Comply with legal obligations and enforce our policies

SMS/Text Messaging Privacy & Consent

If you provide your phone number, you may receive SMS/text messages from EP4 related to:

Booking confirmations and reminders

Camp/travel team registration and scheduling

Evaluation coordination and follow-ups

Customer support and important service updates

Consent: By submitting your phone number through our forms or by opting in, you authorize EP4 to send text messages to that number. Message and data rates may apply. Message frequency may vary.

Opt-out: You can opt out at any time by replying STOP. After you opt out, you will no longer receive text messages from us (except where legally required).

Help: Reply HELP for assistance or contact us using the information in Section 12.

No sale/sharing of SMS opt-in: Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. We may share information with service providers who help us deliver messages (e.g., texting platform providers), but only to provide services on our behalf.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

How We Share Information

We may share information in these situations:

Service providers: vendors that help us operate (booking/payment systems, CRM, texting/communications tools, website hosting, analytics). They may access information only to perform services for us.

Legal and safety: to comply with law, respond to lawful requests, protect rights/safety, prevent fraud, or enforce agreements.

Business changes: if EP4 is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

Data Retention

We keep personal information as long as needed to provide services, maintain records, comply with laws, resolve disputes, and enforce agreements. We may anonymize or aggregate data for analytics and improvement.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data.

Cookies and Analytics

Our website may use cookies and similar technologies to:

remember preferences

measure site performance and marketing effectiveness

improve user experience

You can control cookies through your browser settings, but some site functions may not work properly if cookies are disabled.

Children’s Privacy

EP4 programs involve youth athletes, but our website and forms are intended for parents/guardians or adults. We collect athlete information provided by a parent/guardian for training and program purposes. If you believe we collected information without appropriate consent, contact us and we will address it.

Your Choices & Rights

You can:

request access, correction, or deletion of certain personal information (subject to legal/contractual limits)
opt out of marketing communications
opt out of SMS at any time by replying STOP

To make a request, contact us using the details below.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Contact Us

Elite Per4mance (EP4)
Address: 34-01 38th Ave, Suite 202, Long Island City, NY 11101
Email: INFO@ELITEPER4MANCE.COM
Phone: (917) 804-8403
Website: https://www.eliteper4mance.com/